Refund policy

Refunds and Returns Policy

Our Commitment to Your Satisfaction

Due to the nature of digital products, all sales are final once you've accessed your ebook. However, we're committed to ensuring you're satisfied with your purchase.

Before You Purchase

• Read product descriptions carefully to ensure the ebook meets your needs
• Contact us if you're unsure which book or bundle is right for you
• We're happy to provide guidance on selecting the most appropriate resources

Refund Eligibility We will provide a full refund if:

• You experience technical issues preventing download or access that cannot be resolved by BookFunnel support
• You accidentally purchase the same ebook twice
• You were charged incorrectly due to a system error
• You request a refund within 24 hours of purchase and have not downloaded or accessed the content

Non-Refundable Situations Refunds are at our discretion if:

• You've downloaded and accessed the ebook content
• You've changed your mind after reading the material
• You purchased the wrong product without contacting us first
• More than 24 hours have passed since purchase

How to Request a Refund Contact us at sally@sallygutteridge.com within 24 hours of purchase with:

• Your order number
• The reason for your refund request
• Confirmation that you have not accessed the content

We'll process eligible refunds within 5-7 working days to your original payment method.

Our Guarantee If you're experiencing genuine issues with content quality or technical problems, please contact us. We're committed to finding a solution that works for you.

Last updated 2/1/2026