SHIPPING & DELIVERY POLICY
Shipping & Delivery Policy
Last Updated: November 2024
Overview
Sally Gutteridge Books offers both physical products (paperback books) and digital products (eBook bundles and online services). Delivery methods and timescales vary depending on the type of product you purchase.
Digital Products (eBooks & Bundles)
Delivery Method: Instant digital download via email
Delivery Time: Immediate upon payment confirmation
What You'll Receive:
- A confirmation email with download links to your eBook files
- Files are typically provided in PDF format
- Access links are sent to the email address provided at checkout
Important Notes:
- Please check your spam/junk folder if you don't receive your download link within 15 minutes
- Download links remain active for a reasonable period but we recommend downloading your files promptly
- For any issues with digital downloads, contact us immediately (see Contact Information below)
Physical Products (Paperback Books)
Shipping Regions:
- Primary: United Kingdom
- International: Selected countries (availability confirmed at checkout)
Delivery Method: Royal Mail / Standard postal service
Estimated Delivery Times:
UK Mainland:
- Standard Delivery: 3-5 working days from dispatch
- Orders are typically dispatched within 7 working days of payment confirmation
International Orders:
- Europe: 7-14 working days
- Rest of World: 14-21 working days
- International delivery times are estimates and may vary due to customs processing
Shipping Costs:
- Calculated at checkout based on destination and order weight
- Free UK shipping may be offered on orders over a certain value (when applicable, this will be displayed at checkout)
Tracking:
- Tracking information is provided where available
- You will receive tracking details via email once your order has been dispatched
Important Notes:
- We are not responsible for delays caused by customs processing or postal service disruptions
- Please ensure your delivery address is correct at checkout
- For damaged items in transit, please contact us within 48 hours of delivery
Community Access
Delivery Method: Online platform access
Access Time: Within 24 hours of payment confirmation
What You'll Receive:
- Welcome email with platform access instructions
- Login credentials for the community platform
- Orientation materials and community guidelines
Order Confirmation
For all purchases, you will receive:
- An immediate order confirmation email upon successful payment
- A separate delivery confirmation (for physical goods) or access instructions (for digital products/services)
Issues with Your Order?
If you experience any delays or issues with your order delivery:
- Digital products not received: Check spam folder first, then contact us within 24 hours
- Physical products delayed: Contact us if your order hasn't arrived within the estimated timeframe
- Service scheduling issues: Contact us if you haven't heard from us within 2 working days
Contact: sally@sallygutteridge.com
Business Address
Sally Gutteridge Books
Kidderminster
United Kingdom
This policy is subject to change. Any updates will be posted on this page with a revised date.